bluebella 5-year-old black Labrador who had been on a long flight when it was an airline flight British Airways I must take it from him London a Nashvillein a United Statehe isOr accidentally left on the other side of the worldin a Kingdom Saudi Arabia.
according to Madison Millerdog owner, The trip was prepared for several months in advance because they had heard many horror stories of similar situations. However, they had no choice, as their move was imminent, so they paid approx $2,100 In total for your transfer.
Bluebell was adopted by Millers 5 years ago. Image: WSMV4
The plan was that bluebell travel in the cargo hold with temperature controlled, as provided by the airline, while its owner, James MillerI will accompany him on another trip. His wife, Madison, had already moved in Nashville A day ahead to get everything ready in your new home.
upon arrival United StateThe couple went to look for their dog, but to their surprise was great when they were given the wrong animal. After hours of complaints, the airline replied that everything indicated that Your pet was in Riyadhcapital Kingdom Saudi ArabiaHowever, she shows them a picture of Bluebell, where she is seen locked in her cage.
The Millers planned Bluebell’s move in advance, looking for their pet to have a smooth ride. Image: WSMV4
Because there are no direct flights between Riyadh s NashvilleAt the next available time, Bluebell had to be brought back to London and then transferred to Tennessee. Including waiting time for flights, it took over 60 hours. “It was hell. She is a member of the family. They told us this never happened. We don’t even understand how that could happen because there were so many security checks.” woman.
After three days of anxious waiting, the couple reunited with their Labrador. However, they were devastated when they saw this. “We had to catch her because she was panicking and then we knew something was wrong. We don’t know if it will ever be the same again, it just breaks our hearts“claimed James Miller to the series NPR.
British Airways sent the Millers a photo of their dog in a crate. Photo: Courtesy of Millers/NPR
The company regretted what happened
According to the airline British AirwaysA request for comment has been sent to the responsible company. IAG freight. A company spokesperson said, “We are very sorry for the recent error that occurred during Bluebell’s trip to Nashville. We take our responsibility to care for people’s beloved animals very seriously and are investigating how the leak occurred.. During his time with us, he was given fresh water frequently and was outdoors to stretch his legs.
They demand compensation
Mills decided to ask British Airways About $10,000 to cover the costs of getting your dog backWhich includes behavioral therapy, anxiety medication, and costs related to the items the dog destroyed in his new home. Madison lamented that, until now, they had only been offered frequent flyer miles.
After the traumatic experience the dog had, he started strange behaviors like destroying things. Photo: Courtesy of Millers/NPR
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