the Compensation Management associated Suffered from a power outage for 240,000 customers North Powergrid in the UK As a result of Irwin Stormthat shook the country in November last year, has become An endless cycle of complaints and errors. The last failure was to send dozens of people Check worth billions of poundsAccording to media like BBC s Yahoo UK.
23,242,520,800,110 pounds (27,789,106,506.423.5 euros). This amount, while huge and difficult to read, is the amount that appears on the compensation check received in the mail by Gareth Hughes, a Northern Powergrid customer affected by the storm. Between jokes and knowing the amount was not real and he would never collect it, Hughes shared what happened on social networks.
The recipient of the check admitted, “It made me laugh.” Sky News. In his Twitter message where he shared an image of the message, Northern thanked Powergrid for the payment after several days of power outages due to the storm and asked the company if “Are you 100% sure you can handle this? #trillionsofpounds.”
Hughes’ case is not isolated. Danielle Henderson, for example, received a check for £1,580,000,956,104. “When we opened the letter, we laughed wholeheartedly. It has been a comedy of bugs since the power was out for a week.”
These are just two of the 74 cases that the same company discovered of customers who received checks with an exorbitant number as compensation. Northern Powergrid, who appreciated the sincerity of those who gave the notice, Attributes of what went wrong It guarantees that “Everything indicates that it was an isolated incident.”
According to a company spokeswoman, “Once we identified the clerical error, which resulted from the incorrect transmission of the electricity meter reference number to the payment amount, we made sure that The 74 customers’ checks have been stopped to be cashedThey have apologized for this new error.
In the information you posted BBC About what happened indicates that this error in sending 13-digit payments affected postal codes in Halifax and Newcastle. Just a few weeks ago, the same chain echoed a completely different kind of complaint about the company, but this gives an idea of the mess that was (and apparently still is) receiving damages for the damages caused to Arwen.
In a story published in mid-January, Craig Dixon, a customer of the same energy company said, Commented on BBC He’s been trying to get compensation for a long time and describe it “Frankly embarrassing” company communications with your clients. He said his problem is that in order to process his request He needed a code he was supposed to access But it did not. And when he was able to contact him, after many calls, the answer was to refer him to a site Online Where they asked him for the code that he did not receive.
According to the testimony of Dixon, who should have received 1,000 pounds (1,195.85 euros), Made about 40 calls and only managed to call twice. In the end, the most helpful response he got came via Twitter and from an energy worker.
on the video | A natural disaster expert predicts a future of “severe” hurricanes
“Creator. Devoted pop culture specialist. Certified web fanatic. Unapologetic coffee lover.”