These are the main errors of the Yoigo app and their solutions
If you are a Yoigo customer, you must have Mi Yoigo installed. This is the operator's app, which allows you to check how many gigs you have left or check your bills. if It doesn't work or you can't even install itWe'll explain to you why and how to solve it. This way, you can use it again.
My own problems
The first thing to note is that when the application fails It could be for several reasons.. In some cases, this will be a service outage while in other cases the problem will be a failure of the mobile phone, among other possibilities. Below we will show Different errors and how to solve each one.
If you're reading this article and you're a Yoigo customer, but don't have the app installed, we recommend doing so. It is one of the simplest ways to check your information, bills or consumption. It is available for both Android and iPhone:
You cannot download the application
It is usually one of the most common problems. My Yugo It's not a powerful app So the vast majority of mobile phones can turn it on without problems, although it's also possible that you won't be able to turn it on because they're too old. In this case, you will have no other choice but to use the Mi Yoigo website.
The above is not common at all, because most of the times when a person cannot download an app, it is because they Little space on your mobile phone. If you're low on space, the Play Store or App Store will alert you. You will have to make room for the app and delete other files and apps.
However, many of these problems are solved by a procedure Restart your device. You'd be surprised how often this issue gets fixed by simply restarting or turning the device off and on again.
We cannot rule out that it is not so Connection problem. If you're connected via Wi-Fi, make sure it's accessing your device properly. If you use mobile data, make sure you have coverage.
Another option is that the app you are trying to download, Mi Yoigo in this case, It is in the queue for all those to be downloaded. Go to the Mi Yoigo page, from the Play Store or App Store, and make sure it appears. If the download has not started yet, it will be indicated. This happens when you update or download multiple apps at once.
I downloaded the app but it won't install
If you downloaded the app but it doesn't install, send an email to [email protected] Explain the situation. This way the operator assistants will contact you.
We must also inform you that in some cases, Yes it was installed but we did not find it. It may appear somewhere on the home screen that we don't see. Or not even appear. There are several ways to find Hidden Apps on Android, but the easiest one is through Settings. Depending on the mobile phone, some menus differ, but changes are usually limited to the names of certain sections.
- Enter the application Settings
- He chooses Applications
- tap on Application management
- Here they will all appear
In Application Manager, you can see all the applications on your mobile phone
Something similar happens on the iPhonebut specifically existing Hidden applicationsThose that did not appear regarding the owner of the mobile phone. Maybe you put it in this group, and that's why you can't find it. To show hidden applications on iPhone, do the following:
- Go inside Settings
- Click on the symbol Show hidden applications
- A list of all hidden items will be displayed
If it can't be found at the end, your cell phone may be broken and the problem may be with it. Before contacting the technical service of the manufacturer or the store that sold it to you, we recommend that you do so Restart itBecause sometimes a reboot fixes the root issue.
You can't log in
If you can't sign in, you're probably entering a file Wrong password. It can also be due to issues with the Yoigo app or website, but the password is usually more common. To check if this is the case, try accessing from the web, if you can't, reset the password from the section Restore password.
You can recover your password if you forget it
Yes, you can log in from the website, but not from the application, informs the operator. Do this by writing an email to [email protected].
Other errors in the application
Yes Mi Yoigo lets you log in, however It fails or closes automaticallyBecause there is an error in it. This issue may be resolved by uninstalling and reinstalling it, but it may also persist, either due to a problem with your account or mobile phone, or due to service failure on other devices.
When this happens, in most cases it is resolved through an update. Check if there is an update available If so, update.
If uninstalling and reinstalling it, as well as updating, does not work, Send an email to [email protected] Comment on the situation. They will advise and inform you if a bug is discovered that is common to other users.
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