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Eckoh Technologies in BAA deal

Tuesday, November 28, 2006

Eckoh Technologies PLC, and its partner, BT, have secured a three year contract to provide an automated flight information service to BAA. The service, which will provide flight status information for all flights into and out of Heathrow, Gatwick and Stansted, is expected to handle more than 18,000 calls a day from members of the public.

Hosted on Eckoh's call processing platform, capable of handling up to 650,000 calls per hour and 8,000 calls simultaneously, callers will get direct access to flight information on a no-queue basis, even during busy periods or when
unpredicted service disruptions and airport closures give rise to high call volumes.

Nik Philpot, CEO of Eckoh, says;

'This prestigious deal with BAA further
strengthens Eckoh's position within the UK's travel and transport sector, where the market for automated information services is currently growing at around 25% per annum. Providing the travelling public with reliable information on a timely basis is a pre-requisite for all transport operators, and one which, we believe,
is best met by the use of cost effective automation technology.'







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